Refund policy

30-Day Returns

At Sunday Rug, we want you to love the rug you live with. If something isn't right, our return process is simple and transparent.

Return Policy Overview

• Return window: You may request a return within 30 days of receiving your order.
• Condition: Returned rugs must be unused, clean, in the same condition as received, and rolled in their original packaging.
• Custom sizes: Rugs made in a custom size you specify are made only for you. They can be returned only if they arrive damaged, defective or not as ordered.

Return Costs

• Damaged, defective or incorrect items: There is no return cost. We take full responsibility in these cases.
• Change of mind: If you return a rug because it's no longer needed or not what you expected, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

How to Return an Item

• Contact us: Send us a message through our contact page with your order number and the reason for your return.
• Pack your rug: Roll the rug and place it back in its original packaging.
• Send it back: Once your return is approved, follow the instructions in the return authorization email to ship the rug back.

Refund Process

• Inspection: Once we receive your return, we inspect the rug to make sure it meets our return criteria.
• Refund: After inspection, your refund is processed to your original payment method. It usually takes up to 7 business days to appear, depending on your bank or payment provider.

Exchanges

If you'd like a different size or design, contact us and we'll help with the next steps.

Questions?

Reach us any time through our contact page.